FAQ - Direct Debit Donor Programme

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What is the Food from the Heart Direct Debit Donor Programme?

The Direct Debit Donor Programme (DDDP) is our community outreach effort to raise awareness of food insecurity in Singapore and raise funds to support our work in helping those in need access nutritious food consistently and reliably.

Why does Food from the Heart have a DDDP?

The DDDP gives members of the public an accessible way to contribute regularly. It is promoted at various places including events, shopping malls and at pre-approved locations throughout Singapore.

Which parties are involved in DDDP?

There are three parties involved, and they are Food from the Heart, LadderPro Pte Ltd (LadderPro) and SG Global Support Services. We have engaged LadderPro, a reputable marketing company that is also working with many other established charities in Singapore. LadderPro sends small teams of trained Fundraising Ambassadors to promote the Food from the Heart DDDP at pre-approved venues in Singapore. SG Global Support Services helps to manage this programme's administrative work.

Why doesn't Food from the Heart use its own staff or volunteers for DDDP?

The cost of setting up a large team to manage and carry our DDDP will take up a lot of resources. This is why we are partnering with LadderPro who specialises in face-to-face marketing. This partnership allows Food from the Heart to save cost and channel your donations towards our five food programmes. Face-to-face fundraising is a regular, professional job that requires long-term commitment and specific skills. While we sincerely thank our volunteers for their support, many of them have jobs and/or commitments, which means that they are not ideal candidates for this programme.

How can I be sure that the person on the street approaching me for donations is a Fundraising Ambassador of LadderPro?

All our on-duty representatives wear our red Food from the Heart vests and carry ID badges. If in doubt, you may contact us directly at 6280 4483 or LadderPro at 6557 0120, Mondays to Fridays 9am to 6pm, with the full name or ID badge number of the representative that you wish to verify.

Does all the money go directly to Food from the Heart?

Yes, 100% of the funds raised goes directly to Food from the Heart. DDDP is a safe and convenient way for members of the public to donate to us as we only accept credit card transactions and all the monies are debited directly into Food from the Heart's bank account. Food from the Heart pays LadderPro a small fee for the work done. Each year, we allocate a budget for various fundraising activities: special events, direct mailers and so forth. It is from this pre-allocated, strictly approved budget that this fee is paid. This fee is within the NCSS guidelines and contributes to the programme's overheads.

How much is the monthly, 6-monthly, or annual donation?

Monthly donation to support the School Goodie Bag programme is S$65. Six-monthly donations are S$390 each, deducted every six months, and annual contributions are S$780.

Note: Food from the Heart’s appointed representatives are not allowed to accept cash donations.

I am keen to consider donating to Food from the Heart. But, can I make a one-time donation instead of donating on a monthly, 6-monthly or annual basis?

Every donation is important for us to continue our work. Should you be keen to donate on a one-time basis only, you can do so by making an online donation here or through the other donation methods explained here.

How can I cancel my monthly, 6-monthly or annual donation?

You may stop your monthly donation anytime. Please send us your termination request or enquiry to donations@foodheart.org.

Where are our Fundraising Locations?

Our Fundraising Ambassadors do not have a permanent location as they rotate across locations around Singapore.

Why do I need to use Singpass during the DDDP sign-up process?

Singpass verification is used to securely verify your identity, ensures your donation details are accurate and protects you against identity fraud.

Will Singpass ask for Face Verification even though I have already approved the request on my app?

Yes, in some instances, Singpass may require Face Verification as an added layer of security. This helps to confirm that the person authorising the transaction is the actual account holder.

Please note:

This is a standard security feature of the Singpass system.
The Face Verification will be captured using the Brand Ambassador’s device, but the data is processed securely by Singpass.

Is it safe to use the Singpass app?

Yes. The Singpass app is the official government app used by residents in Singapore to access government and approved services securely.

Will the Brand Ambassador ask for my Singpass password?

No. Our Brand Ambassadors will never ask for your Singpass password, your PIN.
You will perform the approval directly on your own device.
Please never share your login credentials with anyone.

Who do I contact for further enquiries about DDDP?

For enquiries on DDDP/Food from the Heart Fundraising Ambassador:
Please contact LadderPro at 6557 0120.

For enquires on donations/donor services (e.g. change of details/cancellation):
Please contact SG Support Services at 6323 2012.

For enquiries on DDDP/ Food from the Heart's work:
Please contact us here.